Help
The questions that come up before booking, answered with the rule that holds on Reserveon.
Before you book
Do I need an account to search?
No. Searching, filtering, opening a hotel's page and reading everything on it requires no account and no sign-up.
Is the price I see the final one?
With dates selected, the price on screen covers the whole stay, taxes included, for the occupancy you chose — and it is per room, never per person. Without dates, the site shows the nightly rate from, taxes included, and says in the same sentence that it is per night. The only things outside the total are the fees the hotel charges at the front desk, and those are declared with amounts before you pay.
Which languages does the site work in?
Portuguese and Spanish. Each hotel appears in the language its description was approved in, and there is no machine translation: a hotel may exist in Portuguese and not yet exist in Spanish.
Cancellation
How do I know how much comes back if I cancel?
The hotel's policy sits on its page, with every tier, including no-show. At payment time it appears in reais and with your booking dates, before you confirm.
Can the hotel change its policy later?
It can, and the change only applies to new bookings. Your booking carries the policy that was on screen when you booked, all the way through.
Audio guide
What is the audio guide included?
A confirmed booking unlocks the Tuggi audio guide in the app, from check-in until 24 hours after check-out. It is one window per booking, for the lead guest: inside it there is no daily allowance and no hours to spend, and it neither uses up nor replaces what you already had in the app.
Does the guide work without an internet connection?
While the stay window is open, yes: you can download the area before you head out and listen with no network. Once it closes, the app goes back to how it was before the booking.
At the property
Which fees can the hotel charge at the front desk?
Only the ones it declared in its listing and that appear on the hotel's page: cleaning fee, parking fee when parking is mandatory, and the municipal tourism tax where the municipality's law created one. Anything not declared there can't be charged at the counter.
Which documents should I bring to check-in?
Photo ID or driver's license of the lead guest, a document for each child and a passport for foreign guests. You fill in the FNRH guest form before you arrive.